FAQ

When will my order be dispatched?

Your order will typically be prepared for shipping within 2-3 business days.

Please note that our warehouse operates Monday to Friday, excluding national holidays.

Shipping times vary depending on your location worldwide.

How can I use a code or coupon?

Ensure to enter the code or coupon during checkout before finalizing your purchase.

The discount will be immediately applied to your order total.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal and ApplePay.

When will my payment be processed?

Your card will be charged as soon as your order is accepted and confirmed.

How will I receive confirmation of my order?

You'll receive several emails throughout the process, including an order confirmation and shipping notification.

Please check your email inbox and spam folder regularly.

If you suspect you’ve entered your email incorrectly, please let us know so we can rectify it.

Can I cancel my order?

We can accept order cancellations before dispatch. Contact us within 24 hours of placing your order at support@thepinksecret.com.

Once your order has been shipped, we’re unable to make any changes.

Thank you for your understanding.

How do I initiate a return?

If you need to return an item, please email support@thepinksecret.com with:

  • your order ID
  • photos of the items
  • detailed explanation for the return

our customer service team will respond with return instructions within 1-2 business days.

How do I receive a refund?

If the product isn’t defective but you're unhappy with it due to size, color, or other personal reasons, you'll need to return the package first.

Shipping fees from the original order are non-refundable.

Once your return is approved, we’ll process the refund to your original payment method.

Please allow 5-10 business days for the refund to appear in your bank account due to varying processing times of financial organizations.

How do I get in touch with The Pink Secret?

For any inquiries or assistance, please email support@thepinksecret.com.

CLICK HERE to contact us.