Return Policy

We want you to love your purchase, but if it's not quite right, we're here to help.

You can return your item within 14 days of receiving it, provided it's in its original condition and packaging. Items returned beyond this period may not be eligible for a refund.

Please note that return shipping costs are your responsibility.

Once we receive your return, we'll process it within 2-3 business days.

Please reach out to our team via email at support@thepinksecret.com with:

• your order number
• the item(s) you wish to return
• the reason for the return

and we'll provide you with all the necessary information for your return process.

Unfortunately, we can only issue refunds to the original payment method.

• Items must be unworn, unwashed, and free of alterations.
• Please return items in their original packaging.
• Items must be free of damage, except in cases where they arrived damaged.

For all returns, providing a tracking number will help expedite the process.

We appreciate your understanding and cooperation.

If your item arrives damaged or defective, we're truly sorry for the inconvenience.

We'll send you a replacement item once we confirm the issue.

Return shipping costs for damaged or defective items will be covered by us.

Please reach out to our team via email at support@thepinksecret.com with:

• your order number
• the item(s) that is damaged

Please initiate the return process within 14 days of delivery.