Shipping Policy

Orders stocked in our warehouses typically arrive within 5-20 business days.

For products from international warehouses, expect delivery between 7-20 business days, based on your location.

Pre-order items may experience delays due to manufacturing timelines.

We prioritize quality over speed and appreciate your patience.

Our handling time averages 2-3 business days.

Our warehouse operates Monday to Friday, excluding national holidays. Shipping times vary based on your global location.

Enjoy FREE SHIPPING on orders over 40€. 

Orders below this amount incur a flat rate of 5.74€.

Expect multiple emails throughout the process, including an order confirmation and shipping notice. Check your Junk folder and ensure your email address is correct.

We understand that nobody wants to deal with extra customs taxes when shopping online. That's why we carefully choose shipping methods and lower item values to minimize these costs.

However, please note that The Pink Secret cannot control or be held responsible for any duties or taxes applied to your package. Any additional charges for customs clearance are the responsibility of the recipient.

Customs policies vary greatly from country to country, so we recommend contacting your local customs office for more information.

Track your order for updates.

Contact us at support@thepinksecret.com if your order hasn't arrived within the specified timeframe.

Cancellations are accepted before dispatch.

Contact us within 24 hours of placing your order at support@thepinksecret.com. 

Once shipped, we cannot cancel orders. We appreciate your understanding and cooperation.